Policies & FAQs

Rates:

Our rates may vary day-by-day. Please select a period to see the exact price for your stay.

Special Rates:

US Military- active and retired - 10% nightly rate- must show valid ID.
Returning Guests that book their next trip PRIOR to checking out from the original trip, will get 15% off their next trip!
If you return in the future and do not book while you are on your current trip, will get 10% off their future stays.

Payment Schedule:

50% is taking at booking.

50% dues 31 days before arrival.

Cancellation Policy:

100% of paid prepayments refundable when canceled 30 days before arrival or earlier.

50% of paid prepayment refundable when canceled 15 days before arrival or between 15 and 30 days.

0% refundable if canceled after that.

Security Deposit:

A pre-authorization is held before arrival and voided on the 5th day after departure.
$300 - condo

$300 - villa

House Rules:

Guest is required to sign renter agreement.
Security deposit hold $309 required. Hold is to be processed by host on guest credit card.

Check in: after 4:00 pm
Checkout: 11:00 am
Self check-in with smart lock
No smoking
No vaping
No parties or events
No pets
Minimum age to rent is 21 years old.

RESORT ENTRY INFO REQUIRED:

This gated resort manned 24/7 with security system in place. Therefore, once you book, you will need to provide us with a copy of your driver's license and the full names of all of the potential drivers in your party, which we will enter into the gate system. Only owners can enter these names, the attendants cannot and will not do this for you when you are at the gate.

IDs will be checked against this list upon arrival. Your license plate will be entered and will provide you access upon your return to the resort.

IDs that do not match the names on the list or names that are absent from the list will be denied entry.

If you are using Uber/Lyft or other public transportation, we will need to know all of the adult names in your party to add to the guest list.

PARKING & COMMUNITY RULES:

2 cars per property for the condo and 3 cars for the villa.

Quiet hours are from 11 pm to 7 am. For the comfort of everyone, please refrain from excessive noice during this time (if there are noise issues in the area during quite hours, please contact the gate house for the roving security or sheriff’s department if the community’s roving security is off duty).

Plenty of parking is available for guests free of charge right outside the condo. Parking is available in the driveway of the villa and the apron. Blocking the sidewalk is not allowed nor is parking on the grass. Overflow parking is at the clubhouse which is a short walk away from our place.

Commercial vehicles, vehicles wrapped or printed with advertising, RVs of any size, trailers, boats, or anything towed, etc. are not allowed to park ANYWHERE inside Please make separate arrangements at a local lot for parking these types vehicles. If any of these types of vehicles are found within the community, you will be towed, fined and/or asked to leave without a refund.

Gift Cards:

Gift cards are non-refundable and have no cash value and may not be redeemed for cash or other goods. There are no refunds given for gift cards.
Gift cards are only refundable on this site and are not redeemable on 3rd party sites like Airbnb or VRBO.
Purchasers and Recipients of gift cards must keep their codes private. Anyone who has the code can use it and, once it has been used, if cannot be used again.
Specific terms and conditions related to property rental apply. Guests are required to agree-to and sign a rental. agreement prior to their stay.
Gift cards should be redeemed within one year of purchase. Dates for travel can be more than a year away, but the reservation itself should be made within a year.
Reservations made that include gift cards, if cancelled or changed, invalidate the gift card and its value unless directly coordinated with, and approved by Making Memories Resort in advance.

FAQs- Frequently asked Questions:

★What is the best way to book?

★ The best way to reserve dates at any of Making Memories Resorts is to book directly on this website with the "BOOK NOW" button.

★ While we may be listed on Online Travel Sites such as Airbnb or VRBO, those sites add service fees upwards of 15% onto your total.

DO YOU HAVE A MINIMUM NIGHT STAY?

★ We have a 2 night minimum stay.

YOUR OCCUPANCY SAYS EIGHT (TEN FOR VILLA) CAN WE BRING MORE IF THE KIDS SLEEP ON THE FLOOR?

★ Unfortunately no. We strictly follow our maximum occupancy listed for the comfort and safety of all guests.

WHAT DOES GATED COMMUNITY MEAN?

★ Windsor Palms is a registered-guest-only gated community. Unless approved by the home owner, visitors will not be permitted through the gates.

★ Our resort community is manned 24 hours per day, 365 days a year.

★ Windsor Palms has been awarded the “Secure Resort” Seal from the Central Florida Vacation Rental Professionals Group. It is highly regarded for our commitment to guest security which is shown in the following ways:

24 hour gated access.
Registered guests only.
Zero tolerance for illegal drugs or unauthorized parties and events.

Quiet hours and surveillance cameras throughout the resort.

WHAT CURRENCY DO YOU TAKE?

★ All prices are in USD 🇺🇸

★ We are able to accept all major credit cards and PayPal for both payment and the security deposit.

DO YOU OFFER ANY DISCOUNTS?

★ Stay longer and save more! We offer an extended stay discount for our families visiting for 7 days or more and a higher discount for 30 days! (Cannot be combined with any other offer).

★ As our way of saluting and thanking our US Military, Making Memories is happy to provide you 10% off your stay with proof of identification. This offer is also extended to US active-duty, retired, and veteran military members. Please message us to have your discount applied to your quote. (Cannot be combined with any other offer).

WHAT ARE THE CHECK IN/OUT INSTRUCTIONS?

★ Making Memories Resorts are to be occupied by the registered guest only and those included within the reservation.

★ Check in time is 4:00 PM eastern time at date of arrival.

★ Check out time is 11:00 AM eastern time at date of departure.

★ You will be provided instructions on how to access our home including your unique keyless door code 2 days prior to your arrival.

★ We employ a full time property management company. You will be provided with their contact information and should you have any questions or concerns they will be addressed promptly.

WHAT DO I NEED TO BRING?

★ Like all Disney vacation rentals, our home is a "self-catered" vacation home. Guests are responsible for providing all cleaning supplies, paper goods and other personal items for their use. The complimentary items below however are provided as a convenience for you when you first arrive.

★ 1 -2 rolls of toilet paper per bathroom

★ 1 roll of paper towel

★ 1 trash bag per bathroom

★ dishwasher detergent

★ 2 trash bags in kitchen

★ 1 hotel sized soap per bathroom

★ One dish sponge

★ a few dishwasher tabs

★ a small bottle of dish soap

★ a few Tide Free & Clear laundry tabs

★ coffee bar with coffee pods, ground coffee, tea pods, sugars & creamer

★ starter waffle bar - still need eggs (and extra syrup)

★Shampoo, Conditioner, and body wash.

★Only the courtesy supplies that can be guaranteed are the ones left by our management company on the day of check- in. Since this is a “home away from home,” these supplies are meant to get you started and will not be replenished during your stay. When those are depleted, extra items can be purchased-at the on-site convenience store or local stops close by. ★

IS THE KITCHEN FULLY STOCKED?

The kitchen is fully stocked with pots and pans, cooking utensils, flatware, plates, glasses, etc. (Due to Florida law, no food or food related items are allowed).

WHAT TYPE OF COFFEE MAKER IS IN THE HOME?

Drip & K-Cup coffee makers are in both homes.

ARE LINENS INCLUDED?

★ Yes. Making Memories Resorts includes bed linens, pillows, bath towels, and extra blankets and pillows for your comfort.

DO I NEED TO PACK MY OWN POOL/BEACH TOWELS?

★ No. Pool towels are available for use at the clubhouse. They require a $5 refundable deposit per towel upon the return of the towels.

IS THERE A GRILL?

★ Complimentary charcoal grills can be found near the clubhouse. You would just need to provide your own charcoal, BBQ utensils etc.

★ Complimentary gas grill at the Villa ONLY, with BBQ utensils.

IS POOL AND SPA HEAT INCLUDED?

★No, Pool and spa heat can be added for $30/night. The pool heats the pool to 86-88 degrees and the spa to 100 -102 degrees. The Spa will not heat up unless pool/spa heat is purchased.

DOES THE HOME HAVE A CHILD SAFETY FENCE BLOCKING THE POOL?

★The is a child safety fence around the pool. Please keep it secured, when not using the pool.

★There is safety alarm on the sliding doors. Please do not disengage them.

ANYTHING I SHOULD KNOW ABOUT THE RESORT AMENITIES?

★ All resort amenities are available to guests at NO extra cost.

★ Children are required to be accompanied and supervised by an adult at all times when using the resort facilities.

For Windsor Palms:

★Pool and clubhouse hours vary seasonally, so please check with the Sundry shop for current hours (generally 8 am - 10 pm) and fitness center code.

IS THERE A SHUTTLE BUS SERVICE TO THE PARKS AND SHOPPING MALLS?

★ Windsor Palms does not offer a shuttle bus; however, Uber and LYFT are affordable options to get you where you need to go.

IS THERE A FEE FOR PARKING?

★ Parking is always FREE at Windsor Palms!! - There is a two (2) vehicle maximum for the Condo and a three (3) for the Villa.

Parking areas:

★There are parking spots right outside the condo.

★ Villa: There is a driveway that can fit 2-3 cars. You are not allowed to block sidewalks nor can park on the grass.

★There is overflow parking at the clubhouse.

★ No RVs or Commercial vehicles are allowed at the Resort.

★ Motorcycles are not allowed on the Resort.

DOES YOUR HOME HAVE SECURITY CAMERAS?

★ There are cameras at the resort entrance, throughout the neighborhood, at the front door of the Condo and Villa and covering the back doors and pool equipment at the Villa.

★ There are no cameras inside the home or any that intrude on private space such as the pool (villa). Footage remains private and may be used for liability reasons and to monitor occupancy and capacity limitations.

AN I GET A DELIVERY OR RECEIVE A PACKAGE DURING MY STAY?

★ In general, deliveries to Windsor Palms are permitted and delivered straight to our front door. Packages will not be held by the Security Gate or the Welcome Center. Please note the following for a seamless experience:

Restaurants, UberEats, DoorDash etc: Most restaurants in the area participate in food delivery service. Drivers will need the name of the guest registered for the rental, the address of your property and a valid driver’s license to enter through the gates.

• Instacart, Prime Now, Shipt, etc: All will deliver to our home. Make sure that the delivery will be AFTER you check in. Also that the order is in the name of the guest registered for access to either property.

• Packages:

USPS (postal service) DOES NOT deliver to the condo, but will deliver to the villa.

All other carriers such as UPS, Prime, FedEx will deliver directly to our home. Be sure that your package will arrive AFTER you check in.

You can have packages delivered to the clubhouse, but there is a $5 fee per package or $20 a month fee.

Rentals:

ECVs (electric scooters), strollers, etc. can be arranged for delivery straight to our front door. All local companies have access to Windsor Palms, but be sure that your delivery will be AFTER you check in.

Some of these items could be ordered ahead of time and held at the clubhouse for nominal fee. Please contact us for the clubhouse information.